Privacy Policy

1. Introduction

Mindgrid ("we", "us", or "our") operates an online AI development school based in Khon Kaen, Thailand. We respect the privacy of everyone who visits our website or enquires about our courses, and we handle personal data with care.

This Privacy Policy explains what information we collect, how we use it, and what choices you have. If you have questions at any point, you are welcome to reach out to us at [email protected].

2. Information We Collect

We collect information in the following ways:

• Contact form submissions: name, email address, and any message you choose to send.
• Course enquiries: details you provide when asking about enrolment, such as your background or learning goals.
• Cookies and analytics: browsing data collected automatically when you visit our site (see Section 5 for details).
• Communications: messages exchanged via email or phone in relation to our courses.

Legal basis for processing: We process your data on the basis of your consent (when you submit a form), our legitimate interest in responding to enquiries and improving our service, and—where applicable—the performance of a contract when you enrol in a course.

Retention: Contact enquiry data is retained for up to 24 months. Enrolment and payment records are kept for seven years in accordance with Thai accounting requirements. Analytics data is retained for 26 months.

3. How We Use Your Information

• To respond to your enquiries and provide course information.
• To process enrolments and manage your learning progress.
• To send course-related communications, such as schedule updates or support messages.
• To improve our website and learning materials based on aggregate usage patterns.
• To comply with legal obligations applicable in Thailand.

We do not sell your personal data. We do not share your data with third parties for their own marketing purposes. If we engage a third-party service provider (such as an analytics platform or email delivery service), that provider processes data only on our behalf and under our instruction.

4. How We Protect Your Data

• Our website is served over HTTPS with TLS encryption.
• Access to personal data is restricted to team members who need it to deliver our courses or respond to your enquiries.
• We review access controls regularly and remove access when it is no longer required.
• In the event of a data breach that could affect your rights, we will notify you and relevant authorities within the timeframes required by applicable law.

5. Cookies

We use cookies to operate our website and understand how visitors interact with it. The categories we use are:

• Essential cookies: Required for basic site functions. These cannot be disabled.
• Analytics cookies: Help us understand page traffic and improve content. These are optional.
• Preference cookies: Remember choices you make, such as your consent decision. Optional.
• Marketing cookies: Used to understand the effectiveness of outreach. Optional.

For full details and to manage your preferences, please visit our Cookie Policy.

6. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Ask us to delete your data where there is no ongoing legal reason to retain it.
• Data portability: Receive your data in a structured, machine-readable format.
• Object to processing: Object to processing based on our legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting processing already carried out.
• Lodge a complaint: Contact the Office of the Personal Data Protection Committee (PDPC) in Thailand if you believe your data has been handled unlawfully.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

7. Links to Other Sites

Our website may include links to external resources or learning tools. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently before sharing any personal information with them.

8. Minimum Age

Our courses are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under this age. If you believe a minor has submitted information to us, please contact us at [email protected] and we will remove it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to check back periodically if you have ongoing concerns about how your data is handled.

10. Contact Information

If you have any questions or requests relating to your personal data, you can reach our privacy contact at: